NEW CLASS-ACTION SETTLEMENT When Insurers Deduct Fees From a Total-Loss Settlement Why the real question is where the money went Collision Coffee Talk | LinkedIn Editorial Fair Claims Stronger Consumers Florida Class Action Settlement Returns Body Shop Total-Loss Fees Deducted From ACV Settlements The settlement is a consumer win, but its larger significance may be […]
NEWS & ANALYSIS Allstate Patented a Different Way to Pay Collision Claims – And the Industry Never Paid Attention A patent, a Canadian claims model and a wave of litigation point toward a collision economy that may no longer depend on the traditional estimate. THE CLAIMS MODEL HIDING IN PLAIN SIGHT For most of the […]
THE JUDGMENT GAP: EPISODE 2 Training Isn’t the Problem. Confusing It Is. Why more training does not always produce better performance. WATCH EPISODE 2 ABOUT THIS EPISODE More training should lead to better performance, right? But in collision repair and insurance claims, the reality is more complicated. In Episode 2 of The Judgment Gap, Kristen […]
NEWS & ANALYSIS First Brands Goes Chapter 7. Why Collision Should be Paying Attention. Debt, valuation and shrinking claim volume are reshaping the collision economy. By Kristen Felder, Collision Hub Is there a CCC. Group 1. Crash Champions Connection? A few months ago, First Brands was already a warning sign. The company entered bankruptcy carrying […]
