Weekly analysis of the stories, cases and decisions shaping collision repair and automotive claims.
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Turn complex collision and claims challenges into practical strategies, stronger performance, and measurable results.
ConsultingExplore books written for professionals navigating collision repair, insurance claims, leadership, and the growing role of AI in decision-making. Kristen Felder combines more than 30 years of industry experience with practical insight to help readers think more clearly, challenge flawed systems, and make better decisions. Browse the collection and find the book that speaks to where you are now.
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COLLISION HUB / COLLISION COFFEE TALK Informed Repair Consent In Auto Claims and Collision Repair: Disclosing What Won’t Be Done A repair authorization tells a shop what it may do. What happens when a material manufacturer procedure is left out of the plan—and the vehicle owner never knows? Collision Hub • Analysis & Commentary COLLISION […]
COLLISION HUB / INDUSTRY PERSPECTIVE When Experience Walks Out of Claims, What Happens to The Decisions? When experienced people leave collision repair and claims, what happens to the decisions that depend on their judgment? THE JUDGMENT GAP / EPISODE 3 / COLLISION REPAIR & INSURANCE CLAIMS You can download information. You can automate information. You […]
NEW CLASS-ACTION SETTLEMENT When Insurers Deduct Fees From a Total-Loss Settlement Why the real question is where the money went Collision Coffee Talk | LinkedIn Editorial Fair Claims Stronger Consumers Florida Class Action Settlement Returns Body Shop Total-Loss Fees Deducted From ACV Settlements The settlement is a consumer win, but its larger significance may be […]
NEWS & ANALYSIS Allstate Patented a Different Way to Pay Collision Claims – And the Industry Never Paid Attention A patent, a Canadian claims model and a wave of litigation point toward a collision economy that may no longer depend on the traditional estimate. THE CLAIMS MODEL HIDING IN PLAIN SIGHT For most of the […]
THE JUDGMENT GAP: EPISODE 2 Training Isn’t the Problem. Confusing It Is. Why more training does not always produce better performance. WATCH EPISODE 2 ABOUT THIS EPISODE More training should lead to better performance, right? But in collision repair and insurance claims, the reality is more complicated. In Episode 2 of The Judgment Gap, Kristen […]
NEWS & ANALYSIS First Brands Goes Chapter 7. Why Collision Should be Paying Attention. Debt, valuation and shrinking claim volume are reshaping the collision economy. By Kristen Felder, Collision Hub Is there a CCC. Group 1. Crash Champions Connection? A few months ago, First Brands was already a warning sign. The company entered bankruptcy carrying […]
