Description
Certified Estimator Series Part 1: People, Process and Professionalism
The Certified Estimator Series Part 1 is the foundation every estimator needs before they ever write a single line on an estimate.
Breaking into the collision repair industry as an estimator means stepping into one of the most demanding roles in the shop. You are the bridge between the customer, the technician, and the insurance company—and every one of them is counting on you to get it right.
Part 1 of the Certified Estimator Series does not start with parts prices or labor times. It starts with you—how you think, how you communicate, how you handle pressure, and how you protect yourself and your shop from legal and ethical risks.
This is the foundation. Everything else gets built on top of it.
What You Will Learn
By the end of this estimator training course, you will be able to:
- Understand your role, responsibilities, and what separates a good estimator from a great one
- Apply ethical standards that protect you, your shop, and your customer
- Manage your time, inbox, and daily workflow effectively
- Communicate professionally with customers, teammates, and insurance representatives
- Handle difficult conversations with confidence
- Navigate the claims process from first notice of loss to final payment
- Read and interpret insurance policies with confidence
- Understand how the Department of Insurance operates and the complaint process
- Recognize your legal obligations, contracts, and daily documentation requirements
Who This Course Is For
This Certified Estimator Series Part 1 course was built for:
- New estimators entering the collision repair industry
- Technicians transitioning into an estimating role
- Shop owners and managers onboarding new hires
- Anyone who wants to understand the business side of collision repair before stepping behind the counter
What’s Inside the Program
This training includes over 200 individual lessons organized across three core areas:
Communication and Professionalism
Master the skills that define how your shop is perceived, including time management, critical thinking, written communication, cultural awareness, and handling upset customers without damaging the relationship.
Claims and Insurance Fundamentals
Learn how the insurance process actually works, including the claims process step by step, working with claim representatives, and understanding professionalism standards that protect your role.
Compliance and Legal Foundations
Understand the legal framework you operate in every day, including insurance policy language, Department of Insurance regulations, liability concepts, contracts, and ethical standards that protect your shop’s reputation and bottom line.
Learning Management System Access
Once purchased, you will be contacted to set up access to the Learning Management System (LMS), where you will have full access to the courses.
Why Choose Collision Hub Training?
At Collision Hub, we provide real-world training designed specifically for collision repair professionals.
Our content includes:
- Estimating and repair procedures
- Industry trends and updates
- Product insights from brands like 3M, BASF, PPG, Norton, and SATA
This ensures your team gains knowledge they can immediately apply in the shop.
Have Questions?
Need help deciding if the Certified Estimator Series Part 1 is right for your shop? Contact us anytime—we’re here to help.
