Description
Negotiation Skills for Collision Repair Training
Negotiation Skills for Collision Repair by Kristen Felder is one of the most popular classes from Collision Hub and is now available for on-demand purchase.
If your shop struggles with insurer pushback, payment disputes, supplements, or difficult conversations, this training provides real-world negotiation strategies designed specifically for collision repair professionals.
Why Negotiation Skills Matter in Collision Repair
Being right on an estimate is not always enough. Shops often need the communication skills, confidence, and strategy to defend legitimate charges and move claims forward.
This course helps you improve negotiation outcomes by teaching practical methods you can use with adjusters, customers, and claim representatives.
What’s Included in This Training
This course is divided into three sessions, each approximately two hours long.
Total Runtime: Approximately 6 hours
Day 1: The Science and Heart of Negotiation
Learn the psychology behind decision-making and human interaction.
Topics include:
- Why people say yes or no
- How emotions influence negotiations
- Understanding behavior patterns
- Building stronger communication foundations
Day 2: Identify Your Negotiation Style and Prepare for Success
Every person has a default style, personality, and triggers. Successful negotiators understand themselves first.
Topics include:
- Identifying your negotiation style
- Recognizing emotional triggers
- Staying in control under pressure
- Preparing for common negotiation scenarios
- Practicing responses before difficult conversations
Day 3: Action Strategies for Successful Negotiations
Apply proven techniques to real-world collision repair situations.
Topics include:
- Phone negotiations
- In-person negotiations
- Email negotiations
- Supplement conversations
- Payment disputes
- Professional escalation strategies
Why Shops Buy This Course
This training helps your team:
- Improve confidence during negotiations
- Communicate more effectively
- Handle insurer objections professionally
- Increase success with supplements and payments
- Stay calm under pressure
- Build repeatable negotiation systems
On-Demand Access Details
This purchase gives you access to an on-demand video course.
After purchase:
- You will receive a secure link and password
- Once activated, you will have one week to watch all content
- Access expires after the one week viewing period
- Access begins on the date you specify.
Have Questions?
Need help deciding if Negotiation Skills for Collision Repair is right for your shop? Contact us anytime.
