Description
C-20 Insurance and Customer Relations Subscription with White Papers
The C-20 Insurance and Customer Relations group gives your shop ongoing training, real-world solutions, and direct access to industry expertise—combined with valuable white paper resources.
This package includes both white papers plus a 1-year subscription to the C-20 Insurance and Customer Relations Virtual 20 Group.
C-20 Insurance and Customer Relations Overview
The C-20 Insurance and Customer Relations subscription delivers the benefits of a traditional 20 group without the need to travel.
Through live virtual sessions, you can interact directly with the instructor and other industry professionals. Ask questions in real time and participate in discussions just like you would in an in-person setting.
What’s Included
With this package, you receive:
- Both Collision Hub white papers
- 1-year subscription to the Group
- Monthly live virtual training sessions (1–2 hours)
- Recorded sessions for on-demand viewing
- Access for your team to learn and grow together
Monthly Training Topics
Each session focuses on real-world challenges and solutions, including:
- Insurance procedures and claim handling
- Negotiation strategies
- Communicating with customers and adjusters
- Industry updates and how they impact your shop
- Open discussion of real case files
- Participation in product and process discussions
Because topics are driven by participant needs, each session delivers practical, relevant insight you can apply immediately.
Why Insurance and Customer Relations Training Matters
Managing insurance relationships and customer communication is one of the most challenging parts of collision repair.
With this training, your shop can:
- Improve negotiation confidence
- Strengthen communication with insurers and customers
- Stay current on industry changes
- Gain practical solutions to real problems
Virtual C-20 Training for Collision Repair Shops
This virtual format allows your team to:
- Save time and travel costs
- Participate in training from your shop
- Learn in a relaxed, interactive environment
- Rewatch sessions as needed
Facilitator
This group is led by Kristen Felder, bringing real-world experience and insight to every session.
Have Questions?
Need help deciding if the subscription is right for your shop? Contact us anytime—we’re here to help.
