Description
C-20 Insurance & Customer Relations
Strengthen communication, improve claim outcomes, and better navigate insurer interactions with the C-20 Insurance & Customer Relations group from Collision Hub.
This monthly virtual training group gives collision repair shops all the benefits of an on-site 20 group without leaving the shop. In addition, your team can meet live with the facilitator, ask questions in real time, and gain practical tools you can use immediately.
The C-20 Insurance & Customer Relations group is designed to help shops handle customer communication, insurance procedures, negotiations, and real-world claim challenges.
As a result, shops gain practical guidance every month.
What This Monthly Training Group Includes
This virtual membership provides practical monthly training built around the needs of participating shops.
Just like in-person training:
- The facilitator can see you
- You can see the facilitator
- Questions can be asked live
- Real issues are discussed in real time
Because meetings are virtual, shops save time and travel costs while still receiving valuable education.
In addition, the virtual format saves time and travel costs.
Monthly Training Topics
Training is customized monthly and may include:
- The ins and outs of insurance procedures
- Understanding negotiation strategies
- How to relate to customers and adjusters
- Current industry news and how it applies to your shop
- Open discussion of active case files
- Participate in product development ideas
- Face-to-face conversations with industry leaders on key issues
Furthermore, future meetings are shaped by participant feedback and shop needs.
For example, members can bring real claim challenges for discussion.
Tailored for Your Shop
This is not cookie-cutter training. Instead, sessions are built around real shop challenges.
The C-20 Insurance & Customer Relations group evolves based on current claim trends, participant questions, and changing industry conditions.
Therefore, no two meetings need to feel the same.
Monthly Live Training Format
Members meet once per month for a 1 to 2-hour session that is relaxed, practical, and solution-focused.
As a result, every meeting stays practical and focused on usable solutions.
Each meeting includes:
- Live monthly training
- Real-world discussion
- Q&A opportunities
- Recorded replay access
- Training that can be shared with staff
Likewise, recorded replays help train staff later.
Meet the Facilitator
Kristen Felder
Kristen is known for practical training that helps shops improve documentation, communication, negotiation skills, and claim handling results.
Likewise, her sessions focus on real-world solutions shops can apply immediately.
Because experience matters, members value real-world instruction.
Why Shops Join This Group
Because customer and insurer communication affects profitability, many shops join for practical monthly guidance.
This monthly membership helps shops:
- Improve customer communication
- Better handle insurer interactions
- Strengthen negotiation confidence
- Stay current on industry trends
- Learn from real claim scenarios
- Train staff consistently
- Improve overall customer experience
Ultimately, better communication can improve results.
Pricing
$50 monthly per rooftop
- Fees automatically charged monthly
- Subscription renews on the first of each month
- Cancel anytime through your account
During checkout, you will create a password.
Manage your membership at:
collisionhub.com/my-account
Who This Group Is For
Ideal for:
- Shop owners
- Managers
- Estimators
- Front office teams
- Customer service staff
Why Choose Collision Hub?
At Collision Hub, we provide practical training built specifically for collision repair professionals.
Our mission is to help shops improve profitability, communication, education, and long-term success.
Have Questions?
Need help deciding if the C-20 Insurance & Customer Relations group is right for your shop? Contact us anytime.
