Description
Total Loss Playbook for Collision Repair Shops
The Total Loss Playbook for collision repair shops gives you a complete system for managing total loss claims from intake through vehicle release.
As total loss frequency continues to rise, many shops struggle with delays, documentation issues, and insurer pushback. This playbook provides a clear, defensible process to help you stay in control.
Why Total Loss Claim Handling Matters
Total loss files can create significant challenges, including:
- Delayed inspections
- Disputed or denied charges
- Poor insurer communication
- Vehicle release issues
- Lost time, space, and revenue
Because of this, shops need a consistent and repeatable approach to total loss claim handling.
What’s Included in the Total Loss Playbook
This playbook combines training, documentation, and real-world tools you can apply immediately.
Depending on the option you select, your purchase may include:
- 3-hour total loss training webinar hosted by Kristen Felder
- 300-page downloadable total loss training manual
- Three total loss training videos
- 30+ total loss communication templates
- Step-by-step process guidance for handling total loss claims
These resources help improve documentation, strengthen workflow, and support confident communication with insurers and customers.
Choose the Option That Fits Your Shop
Total Loss Webinar Only
Access a 3-hour training session covering total loss processes, common challenges, and real-world scenarios.
Total Loss Training Manual
A 300-page downloadable guide with detailed procedures, documentation strategies, and communication best practices.
Total Loss Training Manual + Webinar
Combine the manual and webinar for both foundational knowledge and practical application.
Complete Total Loss Playbook
Get the full system, including:
- 300-page training manual
- 3-hour webinar
- Three training videos
- 30+ communication templates
This option provides a complete, repeatable process for managing total loss files.
Who This Playbook Is For
The Total Loss Playbook is designed for:
- Collision repair shop owners
- Body shop managers
- Estimators
- Front office staff
- Automotive claims professionals
It is especially valuable for shops focused on improving documentation, recovering fees, and building a consistent process.
Take Control of Your Total Loss Process
Whether you are building a new workflow or improving an existing one, this playbook helps you:
- Document claims accurately
- Manage workflow from intake through release
- Respond to insurer objections
- Protect your shop’s time and revenue
Important Information
These templates are intended as a foundation for building a communication package customized to your shop, state, and local laws.
We recommend reviewing all materials with your business attorney and aligning them with your shop’s service contract before implementation.
Purchase Details
All products are delivered digitally.
After purchase:
- You will receive access instructions via email
- Content is available immediately
Due to the nature of digital products:
- All sales are final
- No refunds are available
Access may not be shared, distributed, or reproduced without permission.
Why Choose Collision Hub?
At Collision Hub, we provide practical, real-world training for collision repair professionals.
From estimating and repair procedures to industry trends and product knowledge, our goal is to help shops operate more effectively in today’s environment.
Have Questions?
Need help deciding if the Total Loss Playbook for collision repair shops is right for your business? Contact us anytime—we’re here to help.
