Description
Communication Skills for Estimators and CSAs Master Class
The Communication Skills for Estimators and CSAs Master Class is a comprehensive training program designed to help collision repair professionals improve customer communication, handle objections, and build trust throughout the repair process.
This 16-class series is delivered through our Learning Management System and covers the essential communication skills every estimator and customer service advisor needs to succeed.
What You Will Learn in This Communication Skills Training
This course provides practical, real-world training on how to communicate effectively in a collision repair environment, including:
- Understanding communication barriers, conflict, and confrontation
- Communication fundamentals for collision repair
- Core communication skills, including empathy, verbal, and written communication
- How to handle objections and guide customers toward confident decisions
- Four essential customer service skills
- Strategies for handling difficult customer scenarios
Because these situations happen every day in the shop, this training helps your team communicate with clarity, confidence, and consistency.
3 Months of Learning Management System Access
With your purchase, you will receive:
- 3 months of access to the Collision Hub Learning Management System
- Full access to all 16 classes in this Master Class series
Access begins on the date of purchase, allowing your team to train on their schedule.
Additional Training Opportunities
For a limited time, you can add our ADAS training course for a discounted price at checkout.
You can also upgrade to the Collision Industry PhD Program, which includes:
- Communication Skills for Estimators and CSAs
- Owner and Manager Master Class
- Pre-Inspection Routine training
This upgrade provides a complete training system for your entire shop.
Why Choose Collision Hub Training?
At Collision Hub, we provide real-world training designed specifically for collision repair professionals.
Our content includes:
- Estimating and repair procedures
- Industry trends and updates
- Product insights from brands like 3M, BASF, PPG, Norton, and SATA
This ensures your team gains knowledge they can immediately apply in the shop.
Instant Access and Important Details
This product includes instant access to digital content and LMS access.
After purchase:
- You will receive access to the Learning Management System
- Access is valid for 3 months from the date of purchase
- Access is for the purchaser only
Due to the immediate delivery of digital content:
- All sales are final
- No refunds are available
Access may not be shared, distributed, or reproduced without permission.
Have Questions?
Need help deciding if this communication skills training for estimators and CSAs is right for your shop? Contact us anytime—we’re here to help.
