Description
The Certified Estimator Series:
Part 1 — Who you are and how you operate (people, ethics, compliance, claims)
The Certified Estimator Series — Part 1: People, Process & Professionalism
The foundation every estimator needs before they ever write a single line on an estimate.
What This Course Is
Breaking into the collision repair industry as an estimator means stepping into one of the most demanding roles in the shop. You’re the bridge between the customer, the technician, and the insurance company — and every single one of them is counting on you to get it right.
Part 1 of the Certified Estimator Series doesn’t start with parts prices or labor times. It starts with you — how you think, how you communicate, how you handle pressure, and how you protect yourself and your shop from the legal and ethical landmines that end careers.
This is the foundation. Everything else gets built on top of it.
What You’ll Learn
By the end of Part 1, you will be able to:
- Understand your role, your responsibilities, and what separates a good estimator from a great one
- Apply ethical standards that protect you, your shop, and your customer
- Manage your time, your inbox, and your day without dropping the ball
- Communicate professionally with customers, teammates, and insurance representatives — including the difficult conversations
- Navigate the claims process from first notice of loss to final payment
- Read and interpret an insurance policy with confidence
- Understand how the Department of Insurance operates and what the complaint process looks like
- Recognize your legal obligations and the contracts and forms you’ll encounter every day
Who This Is For
This course was built for:
- New estimators entering the collision repair industry with little or no experience
- Technicians transitioning into an estimating role
- Shop owners and managers looking to onboard new hires with a structured, professional curriculum
- Anyone who wants to understand the business side of collision repair before stepping behind the counter
What’s Inside
Over 200 individual lessons organized across three core areas:
Communication & Professionalism Master the soft skills that define how your shop is perceived — from time management and critical thinking to written communication, cultural sensitivity, and handling upset customers without losing the relationship.
Claims & Insurance Fundamentals Learn how the insurance world actually works — the claims process step by step, how to work with claim representatives, the legal evolution of bad faith, and the professionalism standards that keep you out of trouble.
Compliance & Legal Foundations Understand the legal framework you operate in every day — insurance policy language, DOI regulations, liability concepts, contracts, and the ethical standards that protect your shop’s reputation and bottom line.
Once purchased, we will contact you to set you up in our Learning Management System (LMS) where you will have unlimited access to the courses.
The Collision Repair Industry’s #1 source for technical and estimating training.
Collision Hub covers the gamut of Collision Repair with an unrivaled mix of technical information, collision estimating, product commentary, trends, news, and events. We deliver a wider range of information on all industry products (such as 3M, BASF, PPG, Norton, SATA etc) than the competition by engaging the industry with a compelling visual style. Collision Hub brings you the broadest industry coverage you’ll find anywhere.
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