Description
Technical knowledge may prove that your repair plan is correct. It does not guarantee that an insurance adjuster, customer, or decision-maker will agree.
The Collision Claims Advocacy Mastery Bundle gives collision repair professionals a complete framework for managing conflict, building persuasive arguments, and exercising sound judgment during difficult automotive insurance claims.
This professional training package includes:
• A copy of Argue Like a Lawyer, Think Like a Judge by collision industry expert and former claims manager Kristen Felder
• Access to the LMS course Before the Argument: Conflict, Advocacy, and Judgment in Collision Claims
• Practical strategies designed specifically for body shop estimators, customer service representatives, managers, owners, and collision repair professionals
The course begins where most estimating and negotiation training stops: with the human conflict that often prevents a claim from becoming a productive negotiation.
You will learn how to recognize the type of conflict taking place, identify the interests and personalities driving it, reduce defensiveness, and communicate in a way that makes resolution possible. You will then learn how to organize facts, documentation, repair requirements, and policy considerations into a clear and persuasive position using the ISFAC advocacy framework.
Together, the book and course will help you:
• Recognize when a claims discussion is trapped in conflict
• De-escalate tense conversations without surrendering your position
• Separate facts, assumptions, emotions, and unsupported conclusions
• Build logical, defensible arguments around collision repair operations
• Present OEM procedures and supporting documentation more effectively
• Anticipate objections before submitting a supplement or claim request
• Communicate with insurance adjusters, customers, and decision-makers more persuasively
• Evaluate competing positions with the judgment of a neutral reviewer
• Protect your credibility during high-consequence claim disputes
• Move difficult conversations from conflict toward negotiation and resolution
This is not another course about sending more documentation, repeating the same explanation, or telling an adjuster why the shop is right. It teaches collision repair professionals how to understand the dispute, control the conversation, construct the argument, and make it easier for the other party to reach a defensible decision.
If you negotiate automotive insurance claims, write collision repair estimates, manage supplements, advocate for safe and proper repairs, or lead employees who communicate with insurers and vehicle owners, this bundle gives you a more disciplined way to think, communicate, and advocate.
Because the strongest argument begins long before you make it.
