Description
Total Loss Playbook for Collision Repair Shops
Total loss claims are increasing—and many shops are not prepared to handle them efficiently.
The Total Loss Playbook gives collision repair shops the tools, training, and documentation needed to manage total loss files from intake to release. Whether you are learning the process, improving documentation, or responding to insurer pushback, this playbook provides a clear, real-world system.
Why Total Loss Handling Matters
As total loss frequency continues to rise, shops face ongoing challenges, including:
- Delayed inspections
- Disputed or denied charges
- Poor insurer communication
- Vehicle release issues
- Lost time, space, and revenue
Because of this, shops need a consistent and defensible approach to total loss claim handling.
What Is Included in the Total Loss Playbook
The Total Loss Playbook is designed to give you practical tools and training you can use immediately.
Depending on the option you select, your purchase may include:
- A 3-hour total loss training webinar hosted by Kristen Felder
- A 300-page downloadable Total Loss Training Manual
- Three total loss training videos
- 30+ total loss communication templates
- Step-by-step process guidance for handling total loss claims
In addition, these resources help you improve documentation, strengthen your workflow, and handle insurer conversations with confidence.
Choose the Option That Fits Your Shop
1. Total Loss Webinar Only
Get access to a 3-hour total loss training webinar hosted by Kristen Felder, covering the process, common challenges, and real-world scenarios shops face.
2. Total Loss Training Manual
This 300-page downloadable guide provides in-depth insight into total loss claim handling, documentation strategies, and communication best practices.
3. Total Loss Training Manual + Total Loss Webinar
Combine the 300-page downloadable guide with the 3-hour webinar hosted by Kristen Felder to gain both foundational knowledge and practical application.
4. Complete Total Loss Playbook
Get the full system for managing total loss files, including:
- 300-page downloadable Total Loss Training Manual
- 3-hour Total Loss Webinar hosted by Kristen Felder
- Three total loss training videos
- 30+ total loss communication templates
This is the most comprehensive option for shops that want a complete, repeatable process for handling total loss claims.
Who This Playbook Is For
The Total Loss Playbook is designed for:
- Collision repair shop owners
- Body shop managers
- Estimators
- Front office staff
- Automotive claims professionals
It is especially valuable for shops that want to improve documentation, recover fees, and build a consistent total loss process.
Take Control of Your Total Loss Process
Whether you are building a new process or improving an existing one, the Total Loss Playbook gives you the tools to:
- Document claims accurately
- Manage workflow from intake through release
- Respond to insurer objections
- Protect your shop’s time and revenue
Purchase Details
All products are delivered digitally.
Access instructions will be provided after purchase.
Due to the nature of digital products, all sales are final and non-refundable.
Important Information
These templates are intended as a foundation for building a communication package customized to your shop, as well as your state and local laws.
We recommend reviewing all communication materials with your business attorney and aligning them with your shop’s service contract to support proper implementation.
About Collision Hub
The Collision Hub is the collision repair industry’s trusted source for technical training, estimating education, and real-world insight.
From estimating and repair procedures to industry trends and product knowledge, Collision Hub delivers practical information designed to help shops operate more effectively in today’s environment.
Do you have a question? Contact Us Now
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This product includes instant access to digital video content. After purchase, you will receive a receipt containing a link and password to view the videos.
Due to the immediate delivery of digital content, all sales are final and refunds are not available.
Access links and passwords are intended for the purchaser only and may not be shared, distributed, or reproduced without permission.
