Description
Do you feel like your front office could use some organization?
Do you know the 6 words that every front office should use regularly?
Do you know how bias and agenda affect your interactions with customers?
Would you like to have Kristen’s top Phone Use Tips?
We’re here to help!
We have created a Front Office Bundle to help you improve work flow and communication within your front office. The bundle includes the following items:
- Once you purchase the bundle, we will set up a 30 minute phone consult with Melanie. During this phone call, we will talk about work flow and employee strengths and weaknesses and assign next steps based on our recommendations. Once you complete these items, Melanie will send you the rest of the products.
- Access to Master Class: Communication Skills for Estimators and CSA’s. These modules contain over 13 hours of training related to communication.
- Video #1: Customer Interactive Role Playing (previous C-20 Insurance & Customer Relations Video)
- Video #2: First Impressions: Customer Communication/Making Connection (previous C-20 Insurance & Customer Relations Video)
- Video #3: Phone Use Tips (previous C-20 Insurance & Customer Relations Video)
- Follow up Phone Call to discuss progress and answer any questions you might have.
