Communication Skills for Estimators and CSAs
Communication Skills for Estimators and CSAs is a 12 course series in our Learning Management System (LMS). It covers everything from communication fundamentals (written and verbal) to business writing as well as how to handle difficult customers.
Purchase includes 6 months of access to our Learning Management System. Access begins at date of purchase. We will contact you directly to set you up.
Below is a list of the 12 courses included.
- Communication Fundamentals For Collision Repair
- Customer Communication Essentials
- Four Essential Customer Service Skills
- Cultural Sensitivity In Customer Service
- Core Communication Skills: Empathy
- Core Communication Skills: Verbal
- Core Communication Skills: Writing
- Business Writing Fundamentals
- Understanding Communication Barriers: Conflict and Confrontation
- Working With Upset Customers
- Handling Difficult Customer Service Scenarios
- Workplace Communication Basics
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