It’s going to go wrong….. eventually.
We give a lot of attention to training individual skills in collision repair administration, such as: documentation, communication, SOPs, etc.
But what happens when the repair starts to take a slide, the insurer is upsetting the customer, and you’re the only one that can make it work?
In this class, we’ll review a real closed claim/RO file. We’ll take it from the beginning and show how it started and how the shop used its documentation and service skills to convince the insurer to pay the bill in full while avoiding costly litigation. This shop has opened its file to share the emails, phone calls and all other file content for our education.
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