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A Closed File Review: A Real Claim, The DOI, and A Happy Customer
A Closed File Review: A Real Claim, The DOI, and A Happy Customer

A Closed File Review: A Real Claim, The DOI, and A Happy Customer

$50.00

It’s going to go wrong….. eventually.

We give a lot of attention to training individual skills in collision repair administration, such as: documentation, communication, SOPs, etc.

But what happens when the repair starts to take a slide, the insurer is upsetting the customer, and you’re the only one that can make it work?

In this class, we’ll review a real closed claim/RO file. We’ll take it from the beginning and show how it started and how the shop used its documentation and service skills to convince the insurer to pay the bill in full while avoiding costly litigation. This shop has opened its file to share the emails, phone calls and all other file content for our education.

The Collision Repair Industry’s #1 source for technical and estimating training.

Collision Hub covers the gamut of Collision Repair with an unrivaled mix of technical information, collision estimating, product commentary, trends, news, and events. We deliver a wider range of information on all industry products (such as 3M, BASF, PPG, Norton, SATA etc) than the competition by engaging the industry with a compelling visual style. Collision Hub brings you the broadest industry coverage you’ll find anywhere.

Do you have a question? Contact Us Now

For more information on the groups Click Here 

Visit our Youtube Channel Click Here

Description

It’s going to go wrong….. eventually.

We give a lot of attention to training individual skills in collision repair administration, such as: documentation, communication, SOPs, etc.

But what happens when the repair starts to take a slide, the insurer is upsetting the customer, and you’re the only one that can make it work?

In this class, we’ll review a real closed claim/RO file. We’ll take it from the beginning and show how it started and how the shop used its documentation and service skills to convince the insurer to pay the bill in full while avoiding costly litigation. This shop has opened its file to share the emails, phone calls and all other file content for our education.

The Collision Repair Industry’s #1 source for technical and estimating training.

Collision Hub covers the gamut of Collision Repair with an unrivaled mix of technical information, collision estimating, product commentary, trends, news, and events. We deliver a wider range of information on all industry products (such as 3M, BASF, PPG, Norton, SATA etc) than the competition by engaging the industry with a compelling visual style. Collision Hub brings you the broadest industry coverage you’ll find anywhere.

Do you have a question? Contact Us Now

For more information on the groups Click Here 

Visit our Youtube Channel Click Here

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